At Corteno, we strive to ensure client satisfaction with all our web and app development services. However, if you’re not fully satisfied with our work, we have established the following refund policy to provide transparency and address any concerns.
1. Deposits and Upfront Payments
All projects require an initial deposit before commencement. This deposit covers the initial planning, design, and development work. Deposits are non-refundable unless specified otherwise.
2. Refund Eligibility
Refunds will be considered under the following circumstances:
- If the project has not started or no substantial work has been completed beyond the planning phase, a partial refund may be issued.
- If the project is significantly delayed due to reasons on our side, a refund or discount can be discussed.
- If the final deliverable does not meet agreed specifications and our attempts to rectify the issues fail, a refund may be issued based on a mutually agreed assessment.
3. Non-Refundable Items
- Once design and development work has been approved and the project has progressed beyond the initial stages, refunds are not available for completed milestones.
- No refunds will be issued for any services already rendered and delivered as per agreed specifications.
4. Revisions and Modifications
We offer revisions to ensure that the final product meets your requirements. However, once the project is completed and approved by the client, further changes or updates will require a separate service agreement and are not eligible for a refund.
5. Cancellation Policy
You may cancel the project at any time, but please note:
- If the project is canceled before any work has started, a full refund of the deposit will be issued.
- If cancellation occurs after work has commenced, a refund will be issued based on the completed work up until the date of cancellation, minus the deposit.
6. How to Request a Refund
To request a refund or discuss any concerns about the project, please contact us at [Email Address] with your project details and reasons for the refund request. We will assess the situation and respond within 10 business days.
